Reference

What You Need to Know Before You Use tok99

Using tok99 means you accept our terms of service, privacy conditions and account policy as they apply to your region.

Account eligibility depends on local lawBangladesh access subject to eligible regionsbKash, Nagad, Rocket used within policy scopeData handled under our privacy conditionsTerms updated without prior notice
tok99 What You Need to Know Before You Use tok99
POLICY CONTACT

How to Reach Us on Legal and Account Matters

If you have a question about our terms, a data request or a policy concern tied to your account, our support team handles those through the channels below. For account-specific legal queries — including requests related to your bKash or Nagad transaction history — raise the issue directly through live chat or email so we can pull the correct account record.

Team online

Live Chat

Raise policy and account queries through live chat on the tok99 site. We handle legal questions, account concerns and terms clarifications via this channel.

Email Support

Send detailed legal requests, data access queries or formal complaints to our support email. Include your registered account number for faster handling.

Account Dashboard

Your account dashboard holds the full terms document, transaction history and policy update log. Access it anytime to check the current version of our terms.

ACCOUNT SECURITY

Data Handling, Cookies and Account Protection

tok99 handles your account data with a clear retention policy and controlled access. We collect only what is necessary to operate your account, process payments through bKash, Nagad or Rocket, and meet our compliance obligations under the regions we serve. You can request a copy of your data or ask for corrections at any time through support.

Data Retention

We keep account data for as long as your account is active and for a defined period after closure. Transaction records linked to bKash, Nagad and Rocket are retained per policy.

Cookie Policy

Our site uses cookies to maintain your session, remember account preferences and monitor platform performance. You can manage cookie settings through your browser at any time.

Account Security

Account access is protected by OTP verification on login and on withdrawal requests. We do not store full payment credentials for bKash, Nagad or Rocket on our servers.

Data Requests

To request a copy of your data, correct an error or ask for account deletion, contact support via live chat or email with your registered account details ready.

Common Questions About Our Legal Terms

These are the questions we get most often about account eligibility, data rights, policy changes and how our terms apply to payments through bKash, Nagad and Rocket.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using tok99 is lawful where you are before opening an account.

Yes. Whether you transact via bKash, Nagad or Rocket, our account terms apply equally. Each payment provider also has its own separate terms that govern their service.

Contact our support team through live chat or email with your registered account details. We will process your data access request under our retention and privacy policy.

Updated terms take effect as soon as they are published on this page. Continuing to use your account after an update means you accept the revised terms as current.

We use OTP verification on login and withdrawal steps. Full payment credentials for bKash, Nagad and Rocket are not stored on our platform servers after a transaction completes.

Send formal complaints to our support email with your account number and a clear description of the issue. Our team will escalate to the relevant policy handler for review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.