Reference

What You Agree To When You Use tok99

These terms set out the rules that apply to your tok99 account — from how you open it to how deposits through bKash, Nagad and Rocket are handled.

Account holder rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsEligible regions applyContact us to raise a query

Explore the Lobby Read FAQ

How These Terms Apply to Your Account

tok99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening a tok99 account, you confirm that you have read and accepted these terms in full. They govern every action you take — placing a bet, requesting a withdrawal, or updating your account details. Deposits made through bKash, Nagad or Rocket are processed under our

1
standard wallet-payment terms: the amount shown in your account wallet is the amount we receive after the transfer is confirmed on your chosen mobile-money rail. Withdrawals follow a verification step before funds are sent back to your registered bKash, Nagad or Rocket number — that number
2
must match the one on your account. We may update these terms from time to time, and we will communicate material changes through the site. Continued use of your account after a change is published means you accept the updated terms. If any part of these
3
terms conflicts with local law in your jurisdiction, the local law takes precedence and that section of our terms does not apply to you. Availability of our services depends entirely on your local law and the eligible regions we operate in at any given time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Raise a Terms Query With Us

If something in these terms is unclear or you believe a rule has been applied incorrectly to your account, contact us directly. We handle wallet-specific disputes — for example, a bKash transfer that cleared on your end but did not appear in your tok99 balance — through our account support channel. Have your transaction reference ready when you write in.

HOW WE OPERATE

Account Security and Terms Enforcement

We apply these terms consistently across all accounts. Wallet verification, account security and the handling of disputes are all governed by what is written here — not by verbal agreements or third-party claims. If you want to request a change to your account details, the process starts in your account settings, and some changes require identity verification before they take effect.

Wallet Verification

Your bKash, Nagad or Rocket number must be verified before your first withdrawal. We check that the number matches the account name you registered under.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately so we can secure your account.

Data Retention

We retain your account data for as long as your account is active and for a period after closure, in line with our obligations under applicable law for eligible regions.

Requesting Changes

To update your registered mobile wallet number or personal details, submit a request through the Help section. We aim to process verified requests without unnecessary delay.

Common Questions About These Terms

The questions below cover the points we hear most from account holders about how our terms work in practice — especially around wallet payments, account access and what happens when a dispute arises.

Yes. The same deposit terms apply across all three wallet rails. The key condition is that the sending number must match the number registered on your tok99 account.

We publish updates on the site and communicate material changes clearly. Using your account after a change is posted counts as acceptance of the updated terms.

Local law takes precedence. Any section of our terms that conflicts with applicable law in your jurisdiction does not apply to you. Eligibility depends on your local law and region.

Contact support via live chat or email with your transaction reference, wallet number and the amount. We trace the transfer on our end and respond with a resolution path.

Submit an account-closure request through the Help section after logging in. Any confirmed balance at the time of closure can be withdrawn to your registered wallet before the account is closed.

Account eligibility is subject to your local law and the regions we currently serve. We do not open accounts for individuals in regions where access is not permitted under applicable rules.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoTok99 Banking InfoCashback Guide Bangladesh

What You Agree To When You Use tok99

Raise a Terms Query With Us

Account Security and Terms Enforcement

Wallet Verification

Account Security

Data Retention

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to bKash, Nagad and Rocket deposits equally?

02 Can tok99 change these terms without telling me?

03 What happens if local law in Bangladesh conflicts with a term here?

04 How do I dispute a withdrawal that was not sent to my Nagad or Rocket account?

05 What do I need to do to close my account under these terms?

06 Are there any restrictions on who can hold a tok99 account?

Terms & Conditions

Related pages

Related pages